Tourism marketing and management insights and knowledge from International Master's Degree Programme by University of Eastern Finland: www.uef.fi/tmm. We make tourism better.
Understand the Blockchain Traditionally, when referring to information and communication technology, we are familiar with the concepts of the Internet of Things (IoT), robotics, contactless technology, and social media since these technologies are highly implemented in our everyday life. Conversely, when blockchain is addressed on the table, we tend to avoid this concept due to […]
Biometric systems are becoming a more mundane part of our everyday lives. We use for example our fingerprints and facial recognition systems to unlock our devices, to make mobile payments and to pass the border control routines at airports. These technologies are developing all the time, making them more accurate and simpler to use, pervading […]
The economic importance of tourism globally is recognized. It creates jobs and some places are dependent on it. In recent years its impacts and development have been discussed although these tend to stay behind the focus on the economic benefits. Tourism has negative environmental and socio-economic impacts, and the industry needs to find a balance […]
In recent years, the tourism industry has embraced the idea of Smart Tourism Destinations, emerging from the concept of Smart Cities. In both, the beating heart is the marketing word ‘smart’, representing all things that can be embedded or enhanced by technology¹. In fact, technologies such as cloud computing and the Internet of Things (IoT), […]
The novel Harry Potter and the Philosopher’s stone by J.K. Rowling (1997) is the first to introduce the concept of the Sorting Hat. The Sorting Hat is a hat that has a magical ability to sort the first-year pupils of Hogwarts School of Witchcraft and Wizardry into their “houses”, i.e. the groups of pupils […]
Introduction of the study The aim of this master’s thesis was to increase the knowledge of German tourists as a marketing segment and to clarify, what kind of image they have about North Karelia as a region. The thesis was made in collaboration with the North Karelian DMO VisitKarelia. An online survey was sent to […]
In recent decades, LGBTQ tourism has been on the rise largely due to progress in human rights. The LGBTQ market is considered recession-proof and one of the fastest-growing markets in the world. These reasons alone could demonstrate the importance of attracting tourists from this community to Finland. Finland is already in a good position […]
We have moved to an era where data is omnipresent and available to us with a few clicks. People are able to access desired information whenever and wherever they need it thanks to the various information technologies and the world wide web. When considering the travel industry, not only are the tourists benefitting from the […]
The sharing economy has grown its popularity as a phenomenon in the past ten years a lot. Still, it is surprising how hard the definition is or how academics are finding the same issues which need further research. Defining sharing economy (from now on SE) is difficult since it has many other names such […]
Have you had problems to manage customer relationships? Don’t you know how to keep your customers satisfied and loyal? Are you unsure, how to maintain customer relationships, especially in a digital world? This blog post will help you to understand how to deal with customers in tourism. Before we move on to the practical part […]